M25 Junction 10-11 Closure: 12-15 July

Due to planned works, the M25 will be shut between Junctions 10 (Wisley) and 11 (Chertsey) from 9pm on Friday 12 July, until 6am on Monday 15 July.

 

A diversion will be in place, however, journeys are expected to take much longer than usual.

 

Passengers planning to use this part of the M25 should allow for extra time when travelling to Heathrow during this period. For more information, please visit National Highways’ website.

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Central security queues performance

Heathrow

As part of the economic regulation of Heathrow, the Civil Aviation Authority (CAA) introduced a service quality rebate scheme on 1 July 2003.

The scheme was reviewed and extended by the CAA during the price control review for Q5 (March 2008) and Q6 (March 2014) to include new measures, increased standards to existing measures and an increase to the amount of revenue at risk.

The aspects of Heathrow's performance measured includes queuing at the departures security area.


The performance reports for our Border Force and Central security queues reports have been consolidated into a comprehensive performance report that encompasses measures, targets, and incentives.
Measures, targets and incentives reports