Piccadilly line industrial action: 2-4 June

Due to planned industrial action, there will be no Piccadilly line London Underground service to or from Heathrow on Tuesday 2 June and Thursday 4 June. A normal service is expected on Wednesday 3 June.

 

Heathrow Express, Elizabeth line, replacement buses and local bus services will run as normal on these days.

 

Please plan your journey before travelling to Heathrow and allow extra time where necessary, as these services will be busier than usual. 

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Central security queues performance

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As part of the economic regulation of Heathrow, the Civil Aviation Authority (CAA) introduced a service quality rebate scheme on 1 July 2003.

The scheme was reviewed and extended by the CAA during the price control review for Q5 (March 2008) and Q6 (March 2014) to include new measures, increased standards to existing measures and an increase to the amount of revenue at risk.

The aspects of Heathrow's performance measured includes queuing at the departures security area.


The performance reports for our Border Force and Central security queues reports have been consolidated into a comprehensive performance report that encompasses measures, targets, and incentives.
Measures, targets and incentives reports