Find out how Heathrow is performing in key areas such as security and immigration queue times, passenger numbers and service quality.
Queue times at security control in Heathrow departures are measured as part of the Civil Aviation Authority's regulation.
The Measures, Targets and Incentive Scheme (MTI) specifies the service standards that passengers and airlines can expect from Heathrow in return for the regulatory charges they pay.
We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.
