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Other Regulated Charges (ORCs) is the generic term for various services provided by Heathrow Airport Limited (HAL) to users of the airport. Some of these activities are "Specified Activities", as determined by the Civil Aviation Authority (CAA).
Charges for the Specified Activities are published via the General Notice.
Further information on the protocol or ORCs can be requested from the following email address:
In accordance with EC Directive 96/67/EC and the UK Airports (Groundhandling) Regulations 1997, the Airport Users Committee is the nominated forum at Heathrow for consultation on Airside/ Ground Handling Licencing issues. Kathryn Leahy is the Chair, with Heathrow Airport, the Secretary.
Governance Groups may also appoint groups to review specific elements of a Specified Activity, such as Invitations to Tender.
User Groups exist for products such as Fast Track.