Sustainable luxury at Heathrow

Billed as “the destination for luxury re-commerce”, Hewi is on a mission to become the most refined, curated resale platform in second-hand fashion – and we’re thrilled this month to be able to welcome Hewi’s first ever airport outlet into Heathrow.

As well as providing our airport customers with access to some of the world’s most coveted brands – Balenciaga, Bottega Vaneta, Chloe, Dior, Fendi, Hermes, Louis Vuitton and Prada, to name but a few – Heathrow fully supports Hewi’s innovative attitude to building a more circular economy in the luxury fashion space.

“Hewi is a driving force in shifting the luxury consumer’s mindset,” says Tatiana Wolter-Ferguson, who founded the company with her mother, Sharon, and sister, Natalya.

“By keeping products in circulation for longer, you can have a real tangible effect on the reduction of carbon emissions, which the fashion industry needs to reduce by 50% in support of global climate change mitigation.

“We want to raise consumer awareness of the impact of their shopping behaviours and luxury specifically is fundamental in driving this change. These products are made with such immense craftsmanship, care and quality materials, that they are made to last far longer anyway.”

Attainable and sustainable luxury

HEWI is changing the landscape of the luxury market to become more sustainable and attainable, giving pre-loved luxury fashion a new lease of life and providing an unparalleled personal service to boot.

“The exclusive selection of brands and categories we offer are unavailable to shop elsewhere at Heathrow”, assures Wolter-Ferguson.

“You can shop bags, ready-to-wear, accessories and fine jewellery from the world’s most desirable brands. You will also find exclusive offers and the opportunity to resell for the first time, so you can take the Hewi experience beyond the VIP Lounge and become part of our network.”

Hewi’s unparalleled commitment to customer service is also worth a mention. The attention to detail and the personal experience really are scond-to-none.

“Our VIP selling service is tailored meticulously to each individual,” says Wolter-Ferguson. “We really want our clients to enjoy the freedom of total wardrobe fluidity.

“Our team personally takes care of that on a very bespoke level. We see it as taking the burden from our clients, so their selling experience is frictionless. We value their assets, giving them the means to liquidate their wardrobe whenever they want. In terms of service offering, we see ourselves as being more akin to the primary market than the secondary market.”

Heathrow x Hewi

We’re very happy then to welcome such as forward-thinking, revolutionary outfit to the Heathrow family. To us and to Hewi, it just feels like a good fit.

“Travel and culture are much-loved by our customers, sellers and buyers alike,” says Wolter-Ferguson. “So it made perfect sense to partner with Heathrow: a company that heroes those qualities alongside a luxurious experience. Logistically speaking, you could go on holiday with all your new pieces and sell them with us en route back – now that’s true wardrobe fluidity!”

Fraser Brown, Heathrow's Retail & Property Director, is equally excited about the collabration: “I'm delighted that Hewi are launching their unique service at Heathrow," he said.

"Passengers will be able to access brands that you wouldn’t usually find at Heathrow, and purchase hard-to-find items through this exclusive service. Our airport is always looking for new, innovative ways to be sustainable on our journey to greener aviation, so being able to offer pre-loved items in our personal shopping experience is a great step forward."

How it works

It’s very simple to start shopping with Hewi at Heathrow. Just follow these steps for a personalised luxury shopping experience like no other… 

1. Book a free appointment with our Personal Shopper team. Fill in your details and preferences on this form or phone the Heathrow Personal Shopping Service on +44 (0)800 678 5324. 

2. A member of the team will contact you to discuss the type of items you’re looking for and the brands you love and make some recommendations from the HEWI range. 

3. You can then make an appointment at the T5 Personal Shopper Lounge to view and potentially purchase the items. You will be greeted by your personal shopping specialist. Complimentary champagne and access to a private lounge will be provided.