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Get help carrying your luggage at Heathrow with our convenient porter service.
If you're not in a group there's no need to pre-book. Just hail a porter on arrival. Look out for the high-vis jackets. Departing passengers can find porters outside the terminal by passenger drop-off. Arriving passengers will find porters in the baggage halls.
Location of porters (departures)If you're part of a group or have a large amount of luggage, you can pre-book a porter by emailing the team.
Contact us to pre-bookYour porter will load your bags onto the trolley. For departing passengers, they'll take your bags to check-in, stopping at bag wrapping or oversized baggage check-in if needed. For arriving passengers, your porter will assist from the baggage hall to onward travel.
Porters accept both cash and credit/debit card payments. Please note there are additional charges for inter-terminal or hotel transfers, carnet or if extra trolleys are needed.
Please note, we have a bespoke service to support passengers with reduced mobility through the airport.
Request assistanceFor departing passengers, porters will assist you from the drop-off zone to check-in. They’ll load each of your bags onto the belt and stay with you until the last bag is dispatched. If you have oversized bags or golf clubs, they will assist with taking your bags to the oversized luggage check-in. If you would like your bags wrapped, your porter can take bags to the bag wrapping station. Please note, bag wrapping is provided by a different company and will be charged separately.
For arriving passengers, porters will meet you in the baggage hall and assist you to the next stage of your journey, whether that’s to the drop-off zone outside the terminal building, the short-stay car park or the bus stop so you can catch the bus to the long stay car park. If you’d like assistance all the way to your hotel or the train station, there will be an additional charge of £35 per trolley. Please note, porters can only travel to hotels near or adjacent to the terminals, e.g. Aerotel T3, Sofitel T5 and Hilton Garden Inn T2&3.
Porters aren’t available to assist you past security with your hand luggage – only to check-in. If you would like assistance all the way to the plane, take a look at our Meet and Assist providers who will be able to help.
Porters aren’t available to assist you past security with your hand luggage – only to check-in. If you would like assistance all the way to the plane, take a look at our Meet and Assist providers who will be able to help.
If you’d like assistance all the way to your hotel or the train station, there will be an additional charge of £35 per trolley. Please note, porters can only travel to hotels near or adjacent to the terminals, e.g. Aerotel T3, Sofitel T5 and Hilton Garden Inn T2&3.
We don’t currently offer a portering service from the train or the long-stay car park. Our portering starts from the drop-off area on the terminal forecourt.
Yes, porters accept both cash and credit/debit card payments.
Press the help point button and they will let you know if there’s a porter available.
Boxes containing animals may need to be removed. Please speak to the porter.