Heathrow rail engineering works: 16 & 17 November

Due to planned engineering works, there will be no Heathrow Express or Elizabeth line services to or from Heathrow on Saturday 16 November and Sunday 17 November.

Piccadilly line services will be running as normal on both days.


Passengers should plan their journeys before travelling, and allow for additional time where necessary as trains that are running will be much busier than normal.

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Home Delivery

Don't want to take your airport purchases away with you? No problem. We'll deliver them direct to your home instead.

How it works
  1. Make a purchase and request Home Delivery

    Then just leave your purchases with us. We'll look after them and have them delivered to your door to enjoy when you return home. 

  2. Available to everyone

    Free Home Delivery is available to all departing passengers when delivering to a UK mainland address. (See T&Cs below)

  3. Available at every outlet

    The Home Delivery service is available on all items at all shops in the departure lounge at Heathrow, excluding alcohol and cigarettes. 

  4. Earn more points for even more value

    Heathrow Rewards members will collect 100 extra points and Heathrow Rewards Premium members 150 extra points when using our Home Delivery service.

 

Frequently asked questions

We deliver to mainland UK only (excl. islands and international).

Delivery may take up to 10 working days.

Passengers can use home delivery for all purchases with the exception of alcohol and tobacco products.

No, you can use the service to buy presents and have them delivered to friends and family.

Each passenger is contacted individually to make sure they are in the country. We can keep items for delivery for up to 6 months or in rare individual cases, even longer if requested.

Each passenger is given the contact details (email and phone number) of our logistics partner and can enquire about their purchase using the docket number.

Yes, as long as this is indicated on the form (especially if the purchases have taken place in different terminals).

Get in touch

Please contact our Shopping Services team if you have any questions about Home Delivery or any other shopping service at the airport.

Contact the team


 

Free UK Home Delivery is available to all passengers (International and Domestic). Applicable to all products, excluding duty-free products (alcohol and cigarettes) sold from World Duty Free. Free UK delivery is available when registered Heathrow Rewards members spend £300 or more and present their Heathrow Reward card at the time of purchase. Free delivery is available to non-Heathrow Rewards members when they spend £500 or more. The purchaser is required to give complete delivery details at the time of purchase including a full UK postcode and contact telephone number for the recipient. Heathrow cannot be responsible for undelivered items when the correct delivery information has not been provided.

The maximum insurable value of £20,000 per delivery. Maximum weight of 20kgs per delivery. Deliveries will be made within ten working days of purchase and are only available to UK mainland residential addresses. A signature is required at the destination address as proof of receipt. Three delivery attempts will be made, if the delivery is unsuccessful after this time, the goods will be returned to us, and we will contact you to make new arrangements for delivery. There may be an additional charge for this service. Goods returned will require the original sales receipt. For details of the Heathrow returns policy visit; heathrow.com/returnspromise

* Free UK Home Delivery is only available to UK mainland residential addresses.