Elevate your journey

Heathrow's purple helpers

Purple is the brand colourway of Heathrow and across all terminals we have dedicated colleagues ready to assist with any queries you may have. Next time you’re travelling keep an eye out for our helpers in purple T-shirts and jackets, who will do their very best to make your journey as smooth as possible.

Stay connected

There's free Wi-Fi available throughout Heathrow to help keep you connected throughout your stay at the airport. Just choose “_Heathrow Wi-Fi” and follow the on-screen instructions. We are certified “Friendly Wi-Fi” across all terminals, so you can be sure that Heathrow’s super-fast network is safe for children.

Reserve and Collect

Save time browsing items at the airport by using our free Reserve & Collect service. You can pre-order products from most shops at Heathrow, even if you don’t see them online. Check the Explore Brands page or enter your flight number to see the brands available in each terminal. Oh, and don’t forget: Heathrow Rewards members collect an extra 100 points and Heathrow Rewards Premium members collect an extra 150 points whenever the Reserve & Collect service is used.

Ask for assistance if you need it

We want everyone to experience a smooth journey through Heathrow, which is why we provide first-class family facilities and help anyone with difficulties get the assistance they require.

If you would like some extra help through the terminal, let your airline, tour operator or travel agent know at least 48 hours before you travel.

Pre-order food with the Heathrow app

At Heathrow, we've teamed up with Grab to offer you a food and drink pre-order service, working with a selection of Heathrow restaurants to provide this via the Heathrow app. Simply download the app to save time queueing and make your journey through the airport even smoother. 

Premium lounges

There’s no better place to relax before take-off than in one of our premium lounges. They are family friendly and offer a fantastic array of complimentary food and beverages; a great way to indulge and re-group before your flight.