Accessible travel

Blue Badge holders

• The Blue badge scheme operates in all car parks.
• If you wish to park in blue badge space but take your badge with you, please show your badge to the car park operator via the help point or the car park entry machine.
• For security reasons the blue badge scheme does not operate on roads around Heathrow - unattended vehicles are liable to be towed away by the police.

Short Stay car parks

• Clearly signed blue badge parking is available in all Short Stay car parks, close to terminal access routes.
  
• Help points are located near these spaces which can be use to arrange assistance free of charge. You can also arrange assistance from your vehicle by calling +44 (0)20 8757 2700..
  
• Please ask a the team member should you need any mobility assistance or help with your luggage.
• If you wish to park in blue badge space but take your badge abroad, you will need to show your badge to the car park operator. Please contact the car park operator via the help button on the car park entry machine or by using a help point telephone and asking that the operator be contacted.
• You must pay for car park tickets at the customer service kiosks or automatic payment machines before returning to your car. If you cannot reach the ticket/payment slot, press the help button. You are also able to pay via card directly at the exit barriers.

Park & Ride (Long Stay) and Park & Ride Plus (Business) car parks

There are Blue Badge spaces in Park & Ride, formerly Long Stay Parking, and Park & Ride Plus, previously Business Parking, close to bus stops or admin offices. We advise that you contact the appropriate car park in advance in order to arrange suitable arrangements for transfer to the terminals if required.

Height restrictions

The following height limits apply at Heathrow's Short Stay car parks.

• Terminal 2: Short Stay car park 2: 2.2m (7ft 2in)
• Terminal 3: Overheight area 2.75m (9ft), other floors 2.2m (7ft 2in)
• Terminal 4: 2m (6ft 6in)
• Terminal 5: Overheight area no restrictions, other floors 2.2m (7ft 2in).

Overheight vehicles need to park in the Park & Ride or Park & Ride Plus car parks. Alternatively, you can use the West Ramp Coach Park system. For further information please call Heathrow Ground Operations on +44 (0)20 8745 4625.

Being dropped off

If you hold a valid UK European Economic Area (EEA) Blue Badge, you can apply for a 100% discount on the Terminal Drop-off Charge, even if you don’t drive or own a vehicle. You apply for a Blue Badge discount for the vehicle that drops you off – a taxi or a friend’s car, for example. 

Alternatively, the first 2 hours of parking are free of charge for Blue Badge holders in our Park & Ride, formerly Long Stay, car parks. Please use the call point on entry and state your Blue Badge number and registration to the operator. On exit, please use the call point and state your registration to exit. Only valid for UK and EEA blue badge holders.

Being picked up

If you are being picked up and you are a Blue Badge holder, the first 2 hours of parking are free of charge in the Park & Ride car parks. Please use the call point on exit and state your Blue Badge number and registration to the operator. Only valid for UK and EEA blue badge holders.

Facilities at all Heathrow stations

• Unaided wheelchair access throughout the station concourse.
• Accessible barriers
• Train doors are level with the platform.
• There are help buttons on the red pods on the platforms and along the station concourse. You can find the help points on our interactive maps or call +44 (0)20 8757 2700 if you have trouble finding a help point.

Facilities on the trains

• Door control buttons are illuminated, low-level and emit an audible signal.
• Space for wheelchairs with a call button located close by.
• There are help buttons on the red pods on the platforms and along the station concourses.

For more information, visit the Heathrow Express website and the TFL website.

General station access at Heathrow

Heathrow's Underground stations have step-free access to the platforms. Some stations on the Underground network may not not be fully accessible so we recommend you check your route beforehand with Transport for London (TfL). Tactile and talking maps of the underground are available – see the TfL website or call +44 (0)20 7222 5600.

Station access by terminal

Heathrow Terminals 2 and 3

The underground station is located below the airport's central bus station. Walking time is five to ten minutes from Terminal 2, ten to 15 minutes from Terminal 3.

There are help buttons either side of the up escalators – station staff can take you to a lift to reach the ticket office level, where there are lifts to ground level and the central bus station. If you need assistance to reach check-in, please use a designated help point or call directly on +44 (0)20 8757 2700 to arrange assistance.

Heathrow Terminal 4

The underground station is below the terminal. If you are a wheelchair user, station staff can help you through the trolley barriers.

If you need assistance to reach check-in, use the help point on the left as you leave the station concourse or call directly on +44 (0)20 8757 2700 to arrange assistance.

Heathrow Terminal 5

The underground station is below the terminal and can be reached by lift from arrivals or departures.

If you need assistance to reach check-in, please use a designated help point or call directly on +44 (0)20 8283 6415 to arrange assistance.

More help

• London Underground
• Transport for London accessibility page
• TfL accessible maps and guides

While some buses and coaches stop at all Heathrow terminals, others call at the central bus station (Terminals 2 & 3) only. In this case you can transfer free to Terminal 4 or Terminal 5 using the free rail shuttle from the Heathrow Express station.

If you need assistance to reach Terminal 2 and 3, or the rail station, please use the Help Point telephone in the bus station. You can also arrange assistance by calling +44(0)208 757 2925.

A number of local bus services use low-floor vehicles but long-distance coaches may not be wheelchair-accessible.

More help

• National Express Disabled Coachcard
• Transport for London accessibility page

All 22,000 licensed London black cabs have wheelchair access. There is no need to book in advance – simply go to the taxi rank (there's one on each of the terminal forecourts).

If you need assistance to reach check-in, please use a designated help point from the terminal forecourt or call directly on +44 (0)20 8757 2700 (for Terminal 2, 3 & 4) and +44 (0)20 8283 6415 (for Terminal 5).