Privacy Notice:

Updated: November 2024

This privacy notice tells you what to expect when Heathrow Airport Ltd (Heathrow) collects personal information about you when you sign up to the Heathrow Volunteer programme. Heathrow is committed to protecting your personal information when you use Heathrow services or volunteer at Heathrow Airport (Airport). Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR).

What information will we collect about you?

When you sign up to be a Heathrow Volunteer, using the Heathrow Volunteer website, we will collect the following information about you:

• Name
• Personal Email address
• Personal Mobile number
• Home address
• Languages spoken
• Personal details of an emergency contact, including their name and contact telephone number

To the extent you disclose any disability and medical conditions, we will collect this data to prepare a Personal Emergency Evacuation Plan and/or make any reasonable adjustments you may require.

How will Heathrow use the information it collects about me?

Heathrow will use your personal data for a number of purposes including the following:

Use it to let you know about volunteering opportunities and make arrangements for your participation in volunteering shifts and events.

The lawful justification for collecting and using your personal data is therefore your consent. To collect data about disabilities and medical conditions you may have, we will need your explicit consent. . If at any point you want to remove this consent you can contact the Heathrow Volunteer Management Team.

We will keep your information within Heathrow and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies.

Your information is processed only in the UK and is not moved or transferred overseas.

How long will Heathrow keep my information?

Your information will be retained for the duration of your participation on the Heathrow Volunteer programme after which point it will be deleted from our system. Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

What rights do I have over my personal data?

Under the General Data Protection Regulation, you have the right to:

• Access your personal data by making a subject access request
• Rectification, erasure or restriction of your information where this is justified
• Object to the processing of your information where this is justified

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

Data Protection Officer
Heathrow Airport Ltd
The Compass Centre
Nelson Road,
Hounslow,
Middlesex
TW6 2GW

Or email privacy@heathrow.com

What if I find your response unsatisfactory?

Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Independent Commissioner’s Office (ICO). You can find more information on the ICO website at https://ico.org.uk/concerns/ regarding the complaints process.