Heathrow rail engineering works: 16 & 17 November

Due to planned engineering works, there will be no Heathrow Express or Elizabeth line services to or from Heathrow on Saturday 16 November and Sunday 17 November.

Piccadilly line services will be running as normal on both days.


Passengers should plan their journeys before travelling, and allow for additional time where necessary as trains that are running will be much busier than normal.

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Top tips for travelling with kids

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Maria.jpg
Maria Asaad
Airport faciliites, Travel tips,
Travelling with kids can sometimes feel like a military operation, from making sure you have all the necessary check list items to keeping them entertained till boarding. Here at Heathrow, we have tried our best to keep our airport as kid friendly as possible and provide families with a stress-free and enjoyable airport experience. Check out these top travelling tips and airport services that’ll make travelling with your little ones totally tension-free. 

Give yourself a bit of extra time

You may be a pro solo traveller and have always found an ample amount to time to burn at the airport, however, travelling with a little one is a whole different ball-game. If this is your first time, then we suggest arriving a bit earlier to give yourself some extra time. This will account for any unexpected tantrums, toilet breaks and tiredness your kids may present during your travels that can elongate your journey time from check-in to the gate. 

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Pre-book airport services and facilities for an elevated experience

Here at Heathrow, we have number of family-friendly facilities and services to help make your journey with your little ones as smooth as possible. Our Meet and Assist services are available to help guide you though check-in and immigration, as well as help with your bags. This is particularly helpful when flying with kids as they can help take your stroller to the gate, assist in speeding up security and take you from the plane to immigration in a cart once you land. This helps avoid any long and tiresome walks through the airport with your little ones in tow.  

Take the load off

If you’re after a bit of a simpler service, then there is also a Porter Service which is available for assisting with bags and carrying them off you. This is a great option for when carrying a stroller and large bags is a bit too much.

Reserve baby milk ahead

It is also handy to know that at Heathrow parents are able to take up to 2 litres of expressed breast milk and prepared baby milk through security. This means you can carry it in your hand-luggage and not have to worry about feeding your little one on a long flight. If you don’t feel like bringing extra food or milk through security, then we have a brilliant Reserve and Collect service that allows you reserve baby food and other necessities to pick-up and pay for when you arrive in the airport. 

Relax as a family before your flight

Another way to make the journey with your kids a little simpler and more comfortable is by booking a kid-friendly lounge for the whole family to enjoy and relax in before take-off. It certainly beats being crammed into a tight space when everyone is tired and stressed. Opting for a spacious and relaxing lounge is the ideal way to set the tone for your holiday. There are so many facilities for the whole family to enjoy, including freshly prepared buffets, fully stocked bars and even a cinema room for the little ones. Heathrow has a number of lounges that you can pay for and enter without having to be a Business or First-Class passenger. Find out more about our luxury lounge experiences and how to book one for your next family trip here.

Discover the convenience of airport parking

Here at Heathrow, we have several parking options to give you extra comfort and peace of mind as you start your travels. We highly recommend booking Meet and Greet parking if you’re travelling with little ones, as it takes all the stress out of parking. This hassle-free parking experience gives you a designated spot to park as you arrive, whilst one of our trusted members takes the key off your hands for extra peace of mind during your trip. The short stay car park is conveniently located near the airport, so you will have easy access to terminals after you park. The best part is that you will find your car waiting for you as you arrive back home, so no need to wait around with your kids after a long flight and you can get home much quicker! 

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It's all fun and games from check in to the gates

We know there can sometimes be a lot of waiting around at the airport, whether that’s during check-in lines or beyond. That’s why we are so thrilled to provide your little ones with the exciting Mr Men Adventure game. The Mr. Adventure & Little Miss Explorer game provides access to entertaining online games and activities during their airport journey. Kids can choose from travel themed quizzes to colouring and spot the difference for a whole lot of fun.

The Mr Men Adventure game also features a parent zone that is filled with useful information such as locations of changing rooms, play areas, essential shops and safety tips. Simply look out for and scan the QR code which can be found on signage and screens located around the airport.

If your child is still a bit too young for electronics or online games, then check out the list of soft play areas in each terminal to ensure your child, no matter their age, has a fun-filled time travelling through Heathrow this summer:

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Summer fun with Mr. Adventure
Let's go
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Entertain your little ones
Play area locations

Speed through security swiftly and securely

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When it comes to passing through security with your little ones, there are some things you may want to consider to make your experience a bit simpler and smoother. Here are our top security tips when it comes to travelling with kids:

Prepare travel documents and tickets in advance 

Have your boarding card, identification, and any necessary travel documents ready and easily accessible. You will be required to present your boarding cards as you enter security. Only passengers travelling are permitted in the Security compliance area.

Families should not use the automated ticket gates, instead present travel documents to the Security Officer at the exceptions desk located adjacent to the automated ticket gates.

Pack smart for cabin baggage (items accessible during your flight)

All passengers must adhere to the 100ml restrictions regardless of which lane they are processed through. Any liquid, creams, aerosol, pastes and gels must be placed separately in a single transparent and resealable plastic bag, no larger than 20cm x 20cm (8in x 8 in). The bag must close and should be presented when you are at the front of the security lane, and then placed inside the tray but outside of your bag.

Liquids in containers over 100ml will not be permitted through security – please pack them in your hold baggage instead.

Liquid medication allowance for babies/infants

Quantities of liquid medication in excess of your personal liquid allowance are permitted where it is required during the course of your flight.

All medication should be accompanied by documentary proof of authenticity, such as a prescription or letter from a medical practitioner confirming that you need them for your journey.

Liquid medication that is not required on the flight should be placed in your hold luggage.

We do have pharmacies located airside in each Terminal also should you wish to purchase any liquid medication after security. 

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Electronics

Ipads, tablets, laptops and large electrical items (anything larger than A5 in size) will be required to be removed from your bag and placed in a separate tray for x ray screening.

Strollers

Be prepared to fold and place them into a tray for x ray screening. For larger strollers the security team will advise on how this will be screened.

You will be asked to remove children from strollers prior to screening. For minors, parents or guardians are requested to witness the search.

Please inform the Security team if your child has any medical devices or requires special assistance.

Snacks and drinks

Passengers can take food and drinks in the form of liquid up to 100ml subject to placing them in their sealed plastic bag (20cm x 20cm).

Quantities of baby formula, breast milk and baby food can be taken through security when presented in a clear transparent liquid bag. The volume of each bag should not exceed 2 Litres. Breast milk should be in the form of liquid and not frozen.

To prevent any delays to your journey please present all items (any liquids) when you arrive at the front of the security lane.

There are also airside shops (such as Boots) where snacks for babies/toddlers can be purchased.  

Book fast track

One of the best ways to ensure your journey through security is speedy and swift is by booking onto Fast Track. It can be booked in advance and provides a seamless security experience. 

Get in touch

Our security teams are here to help so please reach out to any security colleagues you see for any further support or guidance, alternatively you can also use our customer service whatsapp, which can be accessed via our Contact Us page to provide any further security related advice ahead of your journey with us. 

Staying safe at the airport

The airport can be a wonderous place, with lots of new things to see and explore.  Think safety first and be mindful that children might see something as being fun and interesting, but not that it can become a hazard.  Here are a couple of examples; Our trolleys are designed to carry luggage only.  Children should not be placed on them or allowed to ride on them, they won't know that luggage placed on them can become unstable or that others may bump into the trolley and cause them to fall. It's exciting to see your luggage appear from the x-ray machine and travel along the conveyor, but small hands need to keep away from the roller belts and trays. Children won't be aware that the rollers on the belts can move quickly, and they could catch their hands or that the trays are heavy and other passengers will rush to collect their belongs and their hands can be caught between them.  Finally, it can be tempting to place small children and infants on repack tables or even in trays on the repack tables whilst you gather up belongings and get things in order.  Be aware that these tables are at height and items placed on them are unstable, particularly children who could fall, so please enjoy the airport safely.

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Fabulous freebies for your youngsters

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Kids eat free at slected restaurants

To add that extra bit of flavour to your travels, we are bringing back our Kids Eat Free promotion for the summer. Various restaurants in the airport will be offering free meals for kids during the summer period. Every time an adult meal is ordered off the main menu, a child meal is given to your little one for free. We have so many family-friendly restaurants in each terminal, so you and your family won’t be short of choice this summer as you travel through Heathrow.

Kids eat free
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Kids travel free on Heathrow Express

Your kids can also travel to and from the airport for free on the Heathrow Express, the easiest and most comfortable way to travel from Heathrow Airport to Central London. It takes only 15 minutes to get from the airport to Paddington Station. Kids aged 15 and under can ride the Heathrow Express for free when with a paying adult, even in Business Class! So, start your family holiday in style without breaking your budget this summer. 

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