Heathrow rail engineering works: 16 & 17 November

Due to planned engineering works, there will be no Heathrow Express or Elizabeth line services to or from Heathrow on Saturday 16 November and Sunday 17 November.

Piccadilly line services will be running as normal on both days.


Passengers should plan their journeys before travelling, and allow for additional time where necessary as trains that are running will be much busier than normal.

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Welcome to Heathrow Volunteers

Heathrow is proud to have a team of volunteers who assist at the airport during busy times and large events. Our volunteers help ‘make every journey better’ at Heathrow, from offering a warm welcome and answering questions to escorting passengers through the airport journey.

Launched during the London 2012 Olympic and Paralympic Games, our Volunteer Programme became a game-changer at Heathrow. Our volunteers made such a great impact that we made the initiative permanent.

Since then, our volunteers have been at the heart of major events, from the opening of Terminal 2, to international sporting events. Our volunteers have also helped us support charitable causes like Marie Curie, Children in Need, and the Poppy Appeal. 

We're not currently recruiting new volunteers, but information will be available here if we do in the future. 

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Share your feedback

Heathrow Volunteers are here to make the passenger experience as smooth and enjoyable as possible.

Whether you had a great interaction with one of our volunteers, or have suggestions on how we can enhance our service, we want to hear from you. Your input helps us improve, so please email us heathrow.volunteer@heathrow.com. Thank you for taking the time to share your experience.

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