Important information (2 Notifications)

Changes to Terminal 4 parking from 23 June

From 23 June 2026, the Terminal 4 multi-storey car park (for Terminal and Meet & Greet Parking) has closed as part of a major redevelopment programme to modernise the terminal's forecourts and car park, improving passenger experience.

All passenger parking for Terminal 4 will move to Zone A of the Terminal 4 Park & Ride car park.

Find out more about the changes

Piccadilly line closure: 1-2 August

Due to planned industrial action, there will be no Piccadilly line London Underground service to or from Heathrow on Saturday 1 August and Sunday 2 August. A normal service is expected on Monday 3 August.

 

Heathrow Express, Elizabeth line, replacement buses and local bus services will run as normal on these days.

 

Please plan your journey before travelling to Heathrow and allow extra time where necessary, as these services will be busier than usual. 

Book Heathrow Express tickets
Skip to Content

About our team​

Our Services Department is the face of our organisation. Working in our Services team, you will help us make every journey better for our passengers.​

You will need to be friendly, focused and helpful; the kind of person who works hard to keep things flowing smoothly. You will instinctively understand what makes people tick; and be willing to step in without being asked if you see somebody who needs help.

Role examples​

  • Head of Services Terminals ​
  • VIP Duty Manager ​
  • Service Delivery Manager ​
  • Passenger Experience Manager ​
  • Press Office Lead ​
  • Station Team Leader ​
  • VIP Liaison Officer ​
  • Customer Care Manager ​
  • Customer Host​

Skill areas ​

  • Deliver safe, secure, compliant, efficient terminal operations​
  • Continuous improvement of passenger and airport experience​
  • Confident in responding to operational disruption and incidents​
  • External and internal stakeholders- rail, passengers, external suppliers​
  • Operational mindset​
  • Customer service at the heart​
  • Health and safety ​