Heathrow rail engineering works: 16 & 17 November

Due to planned engineering works, there will be no Heathrow Express or Elizabeth line services to or from Heathrow on Saturday 16 November and Sunday 17 November.

Piccadilly line services will be running as normal on both days.


Passengers should plan their journeys before travelling, and allow for additional time where necessary as trains that are running will be much busier than normal.

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PRM Service Quality Performance

Read our PRM Service Quality reports from the past few years.

PRM* Service Quality reports

  • Winter 2023
    Winter 2023

    PRM Service Quality report (171KB PDF)

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  • Summer 2023
    Summer 2023

    PRM Service Quality report (87KB PDF)

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  • Winter 2022
    Winter 2022

    PRM Service Quality report (95KB PDF)

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  • Summer 2022
    Summer 2022

    PRM Service Quality report (141KB PDF)

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  • Winter 2021
    Winter 2021

    PRM Service Quality report (310KB PDF)

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  • Summer 2021
    Summer 2021

    PRM Service Quality report (137KB PDF)

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  • Winter 2020
    Winter 2020

    PRM Service Quality Report (133KB PDF)

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  • Summer 2020
    Summer 2020

    PRM Service Quality Report (227KB PDF)

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  • Winter 2019
    Winter 2019

    PRM Service Quality Report (202KB PDF)

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  • Summer 2019
    Summer 2019

    PRM Service Quality report (163KB PDF)

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  • Winter 2018
    Winter 2018

    PRM Service Quality report (477KB PDF)

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  • Summer 2018
    Summer 2018

    PRM Service Quality report (334KB PDF)

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  • Winter 2017
    Winter 2017

    PRM Service Quality report (607KB PDF)

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  • Summer 2017
    Summer 2017

    PRM Service Quality report (321 MB PDF)

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  • Winter 2016
    Winter 2016

    PRM Service Quality report (172KB PDF)

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  • Summer 2016
    Summer 2016

    PRM Service Quality report (200KB PDF)

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  • Winter 2015
    Winter 2015

    PRM Service Quality report (174KB PDF)

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*Passengers with restricted mobility